Tag Archives: system

Business system

In order for business to expand, we have to set a system around it. It should cover all business activities. Starting from the most important ones.

Marketing

  • always-on marketing (capture leads)
    • google adwords
    • ad portal
    • whatsapp groups (what message to send, must be different everytime)
    • learn not to hard sell

Sales

  • copywriting on website
  • sales materials for whatsapp
    • write up and videos

Customer enrollment

  • online form for important information. Complete with description and guide on screen
  • first time migration or even “self migration”

Support

  • tracking system – open -> close
  • user guide
  • on screen guide (especiall when fill up form)
  • video guide – on important process/flow

Customer satisfaction

  • auto online survey form after a specific period of time
  • ask what they like most and what they hate most
  • what they wish to have

Development

  • prioritize
  • for features, try to split in phase if too big

Debugging

  • how to ensure not repeat
  • how to revert if has error