In order for business to expand, we have to set a system around it. It should cover all business activities. Starting from the most important ones.

Marketing

• always-on marketing (capture leads)
  • google adwords
  • ad portal
  • whatsapp groups (what message to send, must be different everytime)
  • learn not to hard sell

Sales

• copywriting on website
• sales materials for whatsapp
  • write up and videos

Customer enrollment

• online form for important information. Complete with description and guide on screen
• first time migration or even “self migration”

Support

• tracking system – open -> close
• user guide
• on screen guide (especiall when fill up form)
• video guide – on important process/flow

Customer satisfaction

• auto online survey form after a specific period of time
• ask what they like most and what they hate most
• what they wish to have

Development

• prioritize
• for features, try to split in phase if too big

Debugging

• how to ensure not repeat
• how to revert if has error