Good support service

Information Technology is popular as a service industry. The support is the most important activity.

Some of important practice on email support.

  1. Reply promptly. Not 2 days after or ignore it.
  2. If cannot settle issue immediately, give some estimation when to revert
  3. Use short and simple words. Can save time and also can avoid grammar mistakes
  4. Whenever possible, use numbering or bullet to show separation of points

Leave a Reply

Your email address will not be published. Required fields are marked *