Category Archives: tools

Help Desk Software

Here are some help desk software available as SaaS. And some highlights that I can catch on each of them.

  1. groovehq.com – mail-look, neat and easy, only 2 package – free or usd5/agent/mo get all, in slack app, offer API
  2. desk.com – usd20/mo for unlimited agents
  3. cayzu.com – starts from usd12/agent/mo
  4. freshdesk – in slack app,
  5. zendesk – in slack app
  6. nethelpdesk – min 10 agents, seems bit on high side
  7. reamaze.com – usd20/agent/mo
  8. talkus.io – highly integrated with slack. support via slack, usd48/90/month for unlimited agents
  9. liveagent – ladesk.com – starts from usd12/agent/mo
  10. kayako.com – usd20/agent/mo

more

http://www.pcmag.com/article2/0,2817,2489457,00.asp

SMS Gateway Service

SMS gateway services for Malaysians. Mostly with short/long code and API  integration.

  1. sms123.net – with reseller program, as low as 3sen, no detail pricing
  2. onewaysms.com – credit never expires, can buy minimum 1,000 credit with RM90
  3. trio-mobile.com

Some application also apply for android for bulk sms sending. Good if use with unlimited SMS package by telco.

  1. smsblastr.com