Here are some help desk software available as SaaS. And some highlights that I can catch on each of them.
- groovehq.com – mail-look, neat and easy, only 2 package – free or usd5/agent/mo get all, in slack app, offer API
- desk.com – usd20/mo for unlimited agents
- cayzu.com – starts from usd12/agent/mo
- freshdesk – in slack app,
- zendesk – in slack app
- nethelpdesk – min 10 agents, seems bit on high side
- reamaze.com – usd20/agent/mo
- talkus.io – highly integrated with slack. support via slack, usd48/90/month for unlimited agents
- liveagent – ladesk.com – starts from usd12/agent/mo
- kayako.com – usd20/agent/mo
If you need a free live chat for your website, can try tawk.to
SMS gateway services for Malaysians. Mostly with short/long code and API integration.
- sms123.net – with reseller program, as low as 3sen, no detail pricing
- onewaysms.com – credit never expires, can buy minimum 1,000 credit with RM90
Some application also apply for android for bulk sms sending. Good if use with unlimited SMS package by telco.
Can use this tool