Morning Huddle

Some points for an effective morning huddles

  • update what we are working on, what accomplished, top 1 (or max 3) to do
  • share good news (in work or private life)
  • not discussing about plan and problems in details
  • stand up so it finishes fast
  • first in the morning for max 15 minutes
  • everyone’s speaks
  • set turns by throwing balls. who get the balls will speak
  • not updating to leader, but sharing with team members
  • leader to communicate vision and motivate team members
  • reinforcing commitment

Help Desk Software

Here are some help desk software available as SaaS. And some highlights that I can catch on each of them.

  1. groovehq.com – mail-look, neat and easy, only 2 package – free or usd5/agent/mo get all, in slack app, offer API
  2. desk.com – usd20/mo for unlimited agents
  3. cayzu.com – starts from usd12/agent/mo
  4. freshdesk – in slack app,
  5. zendesk – in slack app
  6. nethelpdesk – min 10 agents, seems bit on high side
  7. reamaze.com – usd20/agent/mo
  8. talkus.io – highly integrated with slack. support via slack, usd48/90/month for unlimited agents
  9. liveagent – ladesk.com – starts from usd12/agent/mo
  10. kayako.com – usd20/agent/mo

more

http://www.pcmag.com/article2/0,2817,2489457,00.asp

Show notification icon on android status bar

Showing up the notification icons on android status bar is very helpful for you to manage the pending items.  e.g. unread messages etc.

So you don’t have to swipe down everytime to see whether there are any new messages, emails etc.

To set (this settings is based on Android version 6 marshmallow)

  1. Go to Settings
  2. Choose “Notifications & status bar”
  3. Enable “Show notification icons”

android

Some notes on Software Testing

  • Certification body – Malaysia Software Testing Board (MSTB)
  • Type of certs
    • Certified Tester Foundation Level (CTFL)
    • Certified Tester Advanced Level (CTAL)
    • Certified Tester Expert Level (CTEL)
  • Methods – white/black box, gray box, agile, adhoc
  • Level and method of testing
    • Functional – unit -> integration -> system -> acceptance testing – more info
    • Non-functional – performance, security, usability, compatability
  • List of test management tools – source
    • qtest
    • zephyr
    • practitest